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Risk Management
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Termination of Therapy — Client Stops Attending


A reader has asked me to write about a narrow aspect of termination. More precisely, the reader asks about private practice clinicians and their liability for clients who “stop coming” to therapy. Does the therapist continue to be liable for suicidal behavior and safety of the client? Does the clinician need to officially “close the file” and send notification to the client? These are the questions asked. 

Written by attorney Richard S. Leslie, JD, who describes himself as working “at the intersection of law and psychotherapy,” Risk Management items address ways that mental health counselors can avoid liability. The topic of this month’s Risk Management is termination of therapy—specifically, when the client stops attending. Items are drawn from Avoiding Liability Bulletin

While I have previously written about various aspects of termination in the Avoiding Liability Bulletin, I have not directly addressed this narrow but important aspect of termination.

Termination of therapy or counseling is a critical juncture of the clinician–client relationship, much like the initiation of the professional relationship. Practitioners should always be aware of the status of their relationships with clients. Termination initiated by the practitioner can occur for a variety of appropriate reasons. I have previously written about the usefulness of including something about termination in the disclosure statement (whatever its title) that the practitioner gives to the client prior to the start of treatment. Clients have the right to terminate at any time and for any reason. 

When a patient terminates with the therapist or counselor, the manner of termination and the circumstances extant will often not require the practitioner to do anything further to confirm or acknowledge the termination, other than to document the termination (and the reasons) in the patient’s records.

At other times, the fact of termination may be more questionable or ambiguous. In such situations, the practitioner needs to take steps to clarify the status of the relationship and the intent of the client. If the status of the relationship is not clear, then there remains the possibility that the client may justifiably believe that he or she is still in a treatment relationship with the practitioner and that the practitioner continues to owe legal and ethical duties to the client.

Were there to be a dispute as to whether or not the therapeutic relationship had ended, an ambiguity or lack of clarity will often be resolved against the therapist or counselor by a licensing board or by a court or jury.

If clients “stop coming” to therapy, that suggests to me that there was a unilateral and perhaps un-communicated termination by the client in the form of successive missed sessions. It is dangerous to allow such situations to occur.

The practitioner is liable for his or her professional negligence (acts of omission or commission) causing harm to the client. When the client fails to attend a session (or more) without a communication or indication that there is a desire to terminate the relationship, the liability of the practitioner is similar to the liability the practitioner has for actions of the client occurring between sessions. The therapist should promptly clarify with the client, or make a reasonable attempt to clarify, whether or not the client is unilaterally terminating the relationship, and if so, why. The failure to take such action, and to do so promptly, can result in liability for events that occur following one or more of the missed sessions.

When such clarity is sought, the therapist or counselor will be better able to discern what action may be warranted. If the patient informs the therapist of the intent to end therapy, the therapist may want to let the patient know that one or more termination sessions are appropriate and that there will be no charge for these sessions. [See the February 2012 Avoiding Liability Bulletin for an update about “termination sessions.”] 

The therapist will usually want to make one or more referrals and will sometimes want to document the fact and manner of termination, and the fact that referrals were made, in a carefully drafted letter. All actions and conversations during the course of seeking clarity on the status of the relationship should be documented in the records. 

If the client is not terminating the relationship, then the therapist or counselor should try to re-establish the treatment regimen. It may be necessary for the practitioner to terminate the professional relationship where the client is ambiguous or silent about the relationship.

The attempted suicide or other self-harm to a client, or a client’s physical violence against others, taking place after one or more missed sessions, may, depending on the circumstances involved, result in liability for the therapist. The missed session could take place at a time when the therapist knew, or reasonably should have known, that the patient’s sudden and unannounced “no-show” was a signal that the patient or others may be in danger. 

While each case presents different considerations, an unexplained missed session at a time during the course of treatment where the therapist already has concerns about the client’s safety should be a signal that the therapist needs to promptly take some action—rather than to do nothing but wait to see if the client shows for the next session!

Copyright 2013 by CPH and Associates, from the Avoiding Liability Bulletin, the January 2012 issue on termination. Used with permission.

Legal Questions? Take advantage of “The Avoiding Liability Helpline”

The Avoiding Liability Helpline provides CPH policyholders with up to two free hours of consultation with an attorney per policy period for legal questions related to an existing situation with a client that is not otherwise covered under the policy benefits. The purpose of this helpline is to reduce your liability exposure in a situation that could potentially lead to a claim or complaint against your license. 

Policyholders can speak with attorneys knowledgeable about areas of practice such as confidentiality, child abuse reporting requirements, patient access to records, dangerous patients, dual relationships, and other topics crucial to their practices.